Privacy Policy

This Privacy Policy describes how Pixway Technologies INC ("we," "us," or "our"), operating as Petfeeder.store, collects, uses, discloses, and protects your personal information when you use our website and services. We are committed to protecting your privacy in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, shipping and billing address, phone number
• Account information: Username, password (hashed), and account preferences when you create an account
• Order information: Products purchased, order history, payment details (processed by our payment provider; we do not store full credit card numbers)
• Technical and usage data: IP address, browser type, device information, pages visited, and interactions with our site—when you have consented to analytics cookies
• Contact form: When you use our contact form, we collect the information you provide (such as name, email, phone if provided, message, and location details like city, province or state, and country). We use this to respond to your inquiry and, if you opt in, to send you marketing emails as described below.
• Newsletter: If you subscribe to our newsletter, we collect your email address and record your consent and the source of the signup (for example, our homepage or contact form). We use this to send occasional product updates and marketing messages.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your orders, account, and customer support inquiries
• Send order confirmations, shipping updates, and receipts
• Improve our website, products, and services (including through analytics, when you have consented)
• Comply with legal obligations and protect our rights
• Send marketing communications when you have given clear consent (for example, newsletter signup or marketing opt-in on the contact form). You may withdraw consent at any time

3. Third-Party Service Providers

We share personal information with trusted third parties who assist us in operating our business:

• WooCommerce / WordPress: Order processing, cart, and checkout functionality
• Stripe: Payment processing. Stripe collects and processes payment information in accordance with their privacy policy. We do not store full credit card numbers.
• Google Analytics / Google Tag Manager: Website analytics and performance measurement, only when you have accepted analytics cookies. See our Cookie Policy for details.

These providers may process data in jurisdictions outside Canada. We take reasonable steps to ensure they protect your information in a manner consistent with Canadian privacy standards.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations (e.g., tax and accounting requirements), and to resolve disputes. Order and account data are typically retained for a minimum of seven years for legal and accounting purposes.

Contact form submissions are kept for up to three years to help us handle follow-up questions and support history, unless a longer period is needed for legal or dispute resolution.

Newsletter subscriptions are kept until you unsubscribe or withdraw consent. After you unsubscribe, we may retain a minimal record that you opted out and when, to honor your choice.

5. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where consent is the legal basis for processing (e.g., marketing communications, analytics). To unsubscribe from marketing emails, use the link in any marketing email or email us at [email protected]
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia

To exercise these rights, contact us at [email protected].

6. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. Payment data is processed through Stripe's secure infrastructure and is not stored on our servers.

7. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.